Frequently Asked Questions:
How do I book a lesson?
Lessons can be booked by contacting Carrie or Jenny directly by email or phone, details of which can be found on the Contact Details page. We would recommend contacting at least 1 week before for a specific day or booking time. However, we will try to cater for students at short notice.
How do I pay for a lesson?
Lessons should be paid for at the start of tuition (for both private and group). We presently only accept cash/cheque payment. Bank Transfer via Direct Debit/Ping It Etc., also available.
How do I cancel a lesson?
24 hours notice must be given to cancel a private lesson without charge. If you have an emergency which prevents you from being able to attend please inform Pro Vox ASAP and we will do our best to rearrange your lesson for another day/time in the same week.
To avoid charge you must still have your usual lesson slot the following week. If you have any queries regarding the cancellation policy please email email@example.com
We do not charge for missed Academy sessions, but please try to let us know if your child is not attending. Poor attendance may result in students being unable to particpate in certain events.
How do I book a lesson with the visiting Musical Theatre Specialist?
Lessons with Andrew Stephenson are limited to specific days and times. Please note lesson prices will vary and may only be available at specific times of year. We would advise contacting Carrie ASAP if you are looking to work with Andrew for any specific music theatre training..
Is there a waiting area?
FACT's foyer allows a public waiting space for parents along with an in-house cafe on the ground floor run by LEAF, Bold S.t. At particular times parents of younger students may also wait in the 3rd floor waiting area near to our teaching studio.,
Do I need to bring music/lyrics?
You are more than welcome to provide your own sheet music, backing tracks and lyrics. Any songs being worked on during lessons can be provided for you as part of lesson rescources, so you are not oblidged to bring materials.
Who can take part in LCM Singing Exams?
Anybody who has been taking regular training for 3 months or more can take part in London College of Music Singing Exams. Carrie and Jenny will assess students individually and discuss genre/grade options for any exam seasons.
Who can take part in performances/events?
All Pro Vox students will be offered the chance to take part in performances and events. Please be aware that for smaller scale events, students who have been attending the longest and most regularly will receive first priority to available places.
Are staff DBS Checked?
All staff members working with Pro Vox hold an up to date DBS Check. This is the new replacement for the CRB Check which was introduced in 2013.
Can a parent observe a private vocal lesson?
Any new students 12 years or under are more than welcome to bring a parent into their first lesson. We often advise against this as younger students can be put off with a parent in the lesson. But if your child would feel more comfortable with you observing the first, please let us know during your booking enquiry.
Who can take part in private lessons?
Anyone from 6 years of age with an interest in mainstream music; Pop, Rock, Indie, Country, Folk, Blues, Soul, Gospel or Musical Theatre can participate. Lessons will suit the individual needs of beginner students to professional vocalists.
Lessons for under 12s are tailored to suit the needs of younger students, setting realistic aims and building up their vocal experience. Students 13 and over will experience a much higher level of training to push their development towards their future aspirations.
If your looking for a hobby, lessons can be provided in a relaxing atmosphere, singing for fun whilst learning interesting facts and techniques about the voice.